A 99.9% Server Uptime
We have set up our shared web hosting platform using stable hardware components and significantly tweaked software. Our administrators have installed a customized version of Security–Enhanced Linux on all our machines in order to guarantee maximum security and dependability. We have set up a number of DoS protection appliances combined with powerful firewall programs to make sure our internal network is impenetrable and safe.
All our shared web hosting plans plans come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
If you wish to deliver a high–end hosting service, you can hardly count on the default network configuration in a datacenter. We have set up our very own custom internal network in order to ensure the very best connection speed with the outside world.
And because of this, irrespective of which data center facilities you select: our data center in the USA, our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe or our data center in Australia, you will take advantage of an assured 99.9% network uptime. And this uptime guarantee applies to all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are not satisfied with our hosting services, or if you consider them insufficient, or if you decide that you must use a VPS hosting plans rather than a cloud hosting package – we will give you your money back, no questions asked.
All domain name registrations are non–refundable, but you’ll keep total control over your domains even when you delete your account with us.
24/7 Technical Support
We’ve meticulously selected each member of our 24x7 support team to make certain that we can offer you the best support service you can possibly get. Each one of our support engineers has many years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. Plus, they’re available 24x7x365 – you can contact them at any time and they’ll respond to you as fast as possible.
Their average support ticket response time is below 20 minutes, while with many other hosting firms you have to wait for days. Besides, we offer you a 1–hour response time guarantee. Regardless of what happens, your enquiries will be replied to within sixty minutes.