Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer assistance team is taught to swiftly care for all shared web hosting plans users’ questions and guidance requests. Via our ticket system, it will be possible to submit your inquiry and a support staff member is going to go back to to you in less than maximum one hour. In fact, practice indicates that the general answer time frame is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us every time needed. Our staff of qualified professionals will undoubtedly be on the web for you 24x7x365 to respond to all of your questions and to handle any situation you will have. You are able to submit a help and support ticket from the Hit Giant Hosting Hosting Control Panel or drop an e–mail whenever. In addition, on business days, you could call us or use the live chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you need guide while performing tasks within the Control Panel, you’ll be able to always simply click the Help button and see your question in the group of articles that will show up. We have also turned most of the articles into video lessons. The listing of video tutorials will show up if you click on the Videos option available in each section.