Tech Support Channels
A 1–Hour Response Time Guarantee
All your help requests will be attended to in maximum 60 min after the ticket or email is submitted. If your case needs additional assistance from a system administrator, we’ll forward the ticket or the email to the person in charge, without delay and will leave a note to notify you that more time will be required for finding a solution. Furthermore if you order the Optional Admin Services package, any of the tasks included there will be performed whenever you prefer.
A Topflight Customer Service
- We will be available to you 24/7/365 to respond to any inquiries that you may have about our Hosting Control Panel or any of the applications that we have preinstalled for you on the dedicated hosting server. In case you also require help tackling server administration tasks, you can order our Optional Admin Services package, which includes backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services.
A User–Friendly Help Area
We have provided the Hosting Control Panel with a circumstantial knowledge base, which offers extensive explanations of all its features and functions. Also, we have prepared exhaustive video tutorials that will further show you how to perform a given action or troubleshoot a regularly experienced problem. All the educational articles and the tutorial videos are readily accessible from each Hosting Control Panel section through the Help and Videos buttons in the top right corner.