Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Hosting Control Panel you’ll find an in–depth Help Center section featuring a plethora of educational articles and regularly asked questions. They are answered by our support team of proficient techs. Simply type in your question and our intelligent software will provide you with the best possible answer.

  • Top quality support service

  • Video Tutorials

  • If you would like to watch how a task is implemented or how an issue is sorted out, instead of just reading about it, then have a look at our compilation of how–to video tutorials. They address a variety of different topics and will help you quickly learn how to work with our Hosting Control Panel.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 customer care service with a one–hour ticket response time guarantee. Our team of capable support engineers will be online for you to reply to all the inquiries that you could have. During off–peak hours, an answer will be provided within just twenty minutes.