Regardless of the fact that the hosting service supplied by the different companies is virtually identical, each provider has got their own platform with its own tweaks and ways to accomplish particular operations. This is why, an info-stuffed knowledge base would be truly useful both for people with no past experience and for technically savvy individuals who will at some point learn how certain procedures are performed, but will waste some time meanwhile. The aim of such a knowledge base is to help make the service fast and easy to use, sparing users lots of time and effort. The result is more gratified clients, as they can swiftly find the info they want, and a lot less work for the customer care team representatives, because typically the vast majority of the enquiries and issues that clients have are already included in the knowledge base. If the articles are competently written and encompass more things, you’ll be able to learn more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Shared Web Hosting

Our shared web hosting packages feature an extensive knowledge base where you can find information on all the obstacles that you could possibly experience and their resolutions. You can become aware of how to create and administer an electronic mailing list, how to use an .htaccess configuration file, or how to proceed if the settings of your email client are correct, but nevertheless you are unable to send email messages, for example. We’ve made every effort to be as thorough as possible and to encompass all possible options in order to save you time and energy and to present you with different solutions for each single issue. The knowledge base contains informative articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will help you become acquainted with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about specific features and functions in every Control Panel section, while if you’d like to browse the full archive of articles, you should visit the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our Linux semi-dedicated plans include detailed online technical documentation where you will see info about all the functions that our in-house created Hepsia hosting Control Panel comes with, as well as solutions to different questions and challenges that you might stumble upon. All user guides offer thorough instructions, which is the reason why you will not need to worry about missing something if you would like to export a MySQL database, for example. The troubleshooting articles encompass a variety of probable reasons for certain issues and the solution for each and every one of them, so if you’re unable to send email messages even though you have the correct SMTP server settings, for example, you can swiftly find out what the reason for this might be and correct the issue with several mouse clicks in your mail client. As Hepsia offers quite a lot of features, you will be able to find applicable articles in every single section. If you desire to check out all help articles, click on the Help link, which is located in the upper right-hand side of the screen.