Integrated Ticketing System in Shared Web Hosting
Our shared web hosting plans come bundled with an integrated ticketing system, which is an essential part of our custom-created Hepsia Control Panel. As opposed to other similar tools, Hepsia will enable you to manage everything related to the web hosting service itself in one location – invoices, website files, e-mails, tickets, etc., eliminating the necessity to use different admin consoles. If you have any technical or pre-sales questions or any difficulties, you can submit a ticket with just a couple of clicks of the mouse without ever signing out of your Control Panel. In the meantime, you may choose a category and our system will offer you a number of help articles, which will provide you with additional information and which may help you solve any given problem even before you actually open a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we’re using is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated plans, so you won’t require an additional platform to touch base with our customer support team – you can do that on the spot if you experience an issue. Opening a new ticket takes a few clicks and finding an older one is just as simple. With our clever search functionality, you can quickly find any ticket that you’ve already sent. You can open a ticket at any particular moment as our customer support staff members are available to you 7 days a week and answer in less than sixty minutes, even though it rarely takes that much to obtain support. With the Hepsia Control Panel, you’ll have everything in a single location and you can just forget about the need to go through 2 or more platforms to fix a simple issue.