A live chat is a real-time method of communication between a website hosting company's support crew and its customers. It's an efficient method to receive some information about the website hosting services or have some problem resolved as you're talking to a live representative. The benefits of using a real-time chat service rather than calling or opening a ticket are the lower chance of errors at the time you exchange information like usernames or domain names, the quicker response time since the communication is real-time and the fact that you don't need to stay on the chat all the time - you'll be able to do something else while the representative examines the issue in question. Also, you'll be able to join a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone charges that you will need to pay when you are calling to a different country.

Live Chat Support in Shared Web Hosting

As part of the support services that we provide for our shared web hosting plans, we have live chat support which is online 24x7, even on holidays. You'll be able to contact us regardless of whether you already own an account or not, because we will help you with almost anything, ranging from giving you general info about our solutions if you are not our customer yet and you are thinking about purchasing one of our plans, to helping you with creating an e-mail account in an email client. Some problems are more technical and time-consuming, and you will need to take advantage of the ticketing system which is built-in the Hepsia website hosting Control Panel, but we can save you time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we supply with our Linux semi-dedicated plans, you will be able to find the the right answers for any questions you have or get lots of troubles dealt with without delay. The chat service is available every day, so that you are able to speak to an agent even on holidays and weekends. In the event that you're not sure which package would be better for your sites or if our cutting-edge cloud hosting platform matches some system requirements, you can join our live chat before purchasing anything. If you are a present customer, you will be able to get more information about billing issues, account settings as well as various common technical problems you may experience, let's say if you cannot set up an email account in a client on your computer system. The live chat will save you a considerable amount of time no matter where you are or when you get in touch with us.