Phone Support in Shared Web Hosting
We believe that having the option to consult with a live representative is very important, so we have 3 support lines globally (USA, UK and Australia) and you can reach us on the phone for 14 hours a day. If you consider obtaining one of our shared web hosting plans, for instance, you can call us and find out more about our solutions before placing your order in order to ensure that we do meet all system requirements for your web sites. After your order, you will be able to call us about any kind of sales and billing issues you may experience, or receive any kind of general or basic technical info you need. We've aimed to find the balance between telephone and ticket support, so for strictly technical matters you can use our ticketing system, which will make it easier to keep track of the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you when you have any queries about the semi-dedicated server plans that we supply. Whether you want to learn more about the plans, you have some billing issue or some general problem, you can just give us a call. Although some more technical troubles may need a support ticket so as to give time to our tech support crew to analyze, we're able to help you with quite a lot of technical questions on the phone as well, saving you precious time and efforts. As we have data centers on as many as 3 different continents - in the USA, the UK and Australia, we have local phone lines in these countries as well. In case you are in a different country, we have an international number where you're able to contact us.