The availability of the customer and technical support that a shared web hosting company offers can tell you a lot for the services which they provide as well. In the event that you are allowed to use only e-mail messages and / or tickets, you have almost certainly found some reseller and not the actual web hosting provider. If this is the case, you'll have to wait for a couple of days in order to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to consult with the actual web hosting company for extra assistance. If the supplier offers different means of communication with quick response time available at any moment, they are most likely the top provider, not just a reseller. Which means that you'll receive timely assistance and top quality support because they'll have immediate access to the servers where your account is. Regardless of the trouble - technical or sales, it's generally better to have the option to communicate with your hosting company right away through your preferred way of communication.

24/7 Customer Support in Shared Web Hosting

The customer and tech support services for all of our shared web hosting packages are twenty-four-seven, thus you can forget about waiting for a few days to get assistance. In case you are not our client yet, you can call us, chat with a consultant or send an email. In case you do have an account, you can open a support ticket on top of the other three methods of communication. You can choose the most suitable way to contact us based on where you are or the hardware you use. We will assist you for almost any webhosting-related query that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in such a case the max reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you're able to reap the benefits of our 24/7 support services even on public holidays. All of your sites will be available constantly and so will we. With many different contact options, you are able to pick the most convenient way to get in touch with us and learn more about our solutions in case you don't have an account yet, or get assistance if you're already one of our customers. You are able to call us, start a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options have a one-hour answer time guarantee, even though it rarely takes over 20 min to get assistance whatever the complexity of the issue. Using our customer and tech support services, we are available for you anytime you need us, not several days after that.

24/7 Customer Support in VPS Servers

Every VPS server plan that we offer features 24/7 customer and technical support, which means that in case you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you can get in touch with us at any time, even weekends and holidays. For your benefit, we offer different means of communication - telephone support with a couple of local numbers around the globe, live chat, e-mail messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues since it will be much easier to track what is going on. The maximum guaranteed response time for all email messages and tickets is one hour, but it hardly ever takes that long to receive help. When you add the Managed Services upgrade that we offer, our administrators will also help you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we offer come with 24/7 support through different methods of communication and with a 1-hour maximum answer time warranty. If you want to find out more about the packages or you have various billing or general questions, you will be able to call one of the local numbers that we have around the world or you could use our live chat support and consult with a live representative. For strictly technical issues which require assistance from a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an email, because all these channels are more appropriate to keep track of a given problem. The answer time for them rarely is more than 30 mins, therefore you can forget about waiting for a whole day in order to get assistance. Our support service is available for all server-related matters, as well as the pre-installed software. When you'd like to receive help with third-party applications, you may consider obtaining the Managed Services upgrade that we offer for all of the plans.